Shipping & Returns

At One Hair & Skin Pro, we prioritize excellence and aim for the complete satisfaction of our customers. We are dedicated to delivering your orders promptly and efficiently. Please take note of any holidays that may affect delivery times.

1. Shipping Duration:

   • All orders are processed and shipped within 7 – 14 business days. Please note that we do not ship orders on weekends or holidays. If there is a surge in order volume, there may be slight delays in shipments. Kindly allow for additional transit time for delivery.

2. Incorrect Address Disclaimer:

   • Customers are responsible for ensuring the accuracy of the shipping address provided during checkout. While we strive to expedite processing and shipping, there is a limited window for address corrections. Please notify us immediately if you suspect an incorrect shipping address has been provided.

3. Undeliverable Orders:

   • Orders returned to us as undeliverable due to incorrect shipping information are subject to a restocking fee determined by us.

4. Lost/Stolen Packages:

   • One Hair & Skin Pro bears no responsibility for lost or stolen packages. If your tracking information indicates delivery to your address but you have not received it, please report the incident to local authorities.

5. Return Policy:

   • Please note that One Hair & Skin Pro does not offer returns on any items. We appreciate your understanding.

6. Out-of-Stock Item Handling:

   • In the event of an out-of-stock item, One Hair & Skin Pro will wait until all items are available before dispatching your order.

7. Import Duty and Taxes:

   • Customers have the option to pre-pay import duties and taxes, which may be included in the order price.

8. Acceptance:

   • By placing an order on our site, you acknowledge and accept the terms outlined in this Shipping Policy.

9. Contact Information:

   • Should you have any questions or concerns, please don’t hesitate to contact us at info@1mypro.com.