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Orders:
1. Can I receive personalized recommendations for products based on my specific hair and skin concerns?
Yes, our team of experts is available to provide personalized product recommendations. Simply reach out to our customer service team for assistance.
2. Are your hair care machines suitable for home use, or are they primarily designed for professional salon settings?
Our hair care machines are designed for both home and professional use, providing salon-quality results in the comfort of your own space.
3. Do you offer any tutorials or guides on how to use your hair care machines effectively for optimal results?
Yes, we provide comprehensive tutorials and user guides with each hair care machine purchase to ensure you achieve the best results.
4. Can I purchase replacement parts or accessories for your hair care machines separately?
Yes, we offer a range of replacement parts and accessories for our hair care machines. You can find them on our website or contact our customer service team for assistance.
5. Are your cosmetic products tested on animals or cruelty-free?
We are proud to say that all our cosmetic products are cruelty-free and not tested on animals.
Shipping & Returns:
1. Do you offer discreet packaging for orders to maintain privacy regarding sensitive skin or hair concerns?
Yes, we understand the importance of privacy. All orders are shipped in discreet packaging to protect your sensitive skin or hair concerns.
2. What measures do you take to ensure that products, especially liquids like serums, are securely packaged to prevent leaks during shipping?
We use secure packaging materials and methods to ensure that products, especially liquids, are securely packaged to prevent leaks during shipping.
3. If I receive a damaged or defective product, what is the process for initiating a return or exchange?
If you receive a damaged or defective product, please contact our customer service team within 7 days of receiving your order to initiate a return or exchange.
4. Can I track my order in real-time, and will I receive notifications regarding the status of my delivery?
Yes, you can track your order in real-time using the tracking number provided. Additionally, you will receive notifications regarding the status of your delivery via email or SMS.
Payment:
1. Do you accept payment via alternative methods such as mobile payment apps?
Yes, we accept payment via alternative methods such as mobile payment apps. Please contact our customer service team for assistance with alternative payment methods.
2. Are there any loyalty programs or rewards available for frequent customers or repeat purchases?
Yes, we offer loyalty programs and rewards for frequent customers and repeat purchases. You can earn points with every purchase and redeem them for discounts or free products.
3. Can I set up automatic replenishment for certain products to ensure I never run out of my favorite items?
Yes, you can set up automatic replenishment for certain products to ensure you never run out of your favourite items. Please contact our customer service team for auto-replenishment options.
